Cancelling or Modifying an Order that has been Processed or ShippedUpdated 8 months ago
We understand that circumstances may change after placing an order. Here's what you need to know about canceling or modifying an order that has already been processed or shipped:
- Order Modification Limitations:
- Once an order has been processed or shipped from our warehouse, it cannot be modified.
- This includes changes to shipping address, item quantities, or order cancellations.
- Options for Processed/Shipped Orders:
If your order has already been processed or shipped, you have the following option:- Return the Package: When the package arrives, you can contact us to proceed with the return process. To know more about our return process, you can refer to our Return Policy.
- Return the Package: When the package arrives, you can contact us to proceed with the return process. To know more about our return process, you can refer to our Return Policy.
- Assistance with New Orders:
- If you need a modified version of your original order, we can assist you in placing a new order with the correct specifications.
- Our team will guide you through the process of creating an updated order that meets your needs.
- Refund Process:
- If you choose to cancel the order entirely, we'll process a refund once the refused package is received at our warehouse.
- If you choose to cancel the order entirely, we'll process a refund once the refused package is received at our warehouse.
- Communication:
- Keep us informed throughout the process.
- If you have any questions or need clarification at any point, don't hesitate to reach out to our customer support team.
Remember, to avoid the need for cancellations or modifications, please review your order carefully before submitting it. If you have any questions or concerns about an upcoming order, please contact us as soon as possible, and we'll be more than happy to assist you.