Delivery Issue with an OrderUpdated 8 months ago

We understand that delivery issues can be frustrating. If you encounter any problems with the delivery of your Ascrono order, here's what you should do:

1. Monitor Your Delivery:
   
   
   • Monitor the status of your package in our Tracking Page.
   • If you receive a message indicating difficulty accessing the delivery location, continue to monitor the situation.
   • In many cases, the delivery service may attempt redelivery or the package may arrive shortly after.
     
     
2. Allow for a Reasonable Timeframe:
   
   
   • Give the delivery service a reasonable amount of time to complete the delivery.
   • This timeframe may vary depending on your location and the specific delivery issue.
     
     
3. Contact Us for Assistance:
   
   
   • If your item doesn't arrive within a reasonable timeframe, please contact our customer support team immediately at [email protected]
   • When contacting us, please have your order number ready.
   • If possible, provide any tracking information or delivery status messages you've received.
   • We can assist with contacting the delivery service, arranging redelivery, or exploring other solutions to ensure you receive your order.
     
     
4. Product Setup Assistance:
   
   
   • If you need help setting up your Ascrono product after delivery, don't hesitate to reach out.
   • Our support team can provide guidance on product installation and usage.
     
     

Remember, communication is key in resolving delivery issues. The sooner you inform us of any problems, the quicker we can work on finding a solution. We're committed to ensuring you have a positive experience with your Ascrono purchase from order to delivery and beyond.