Requesting a Refund or Replacement for a Defective ProductUpdated 8 months ago
If you're experiencing issues with your Ascrono product, please follow these steps:
- Check Help Center Articles:
- We usually respond within 24 hours. Many common problems can be quickly resolved through troubleshooting. Visit our online Help Center for some troubleshooting guides.
- We usually respond within 24 hours. Many common problems can be quickly resolved through troubleshooting. Visit our online Help Center for some troubleshooting guides.
- Contact us for Assistance:
- If the Help Center doesn't resolve your issue, email our support team at [email protected].
- Include your order number and a detailed description of the problem
- Include a photo or video demonstration showing the issue encountered
- Our team will guide you through additional troubleshooting steps
- Return and Refund or Replacement:
- If troubleshooting doesn't resolve the issue, we'll discuss replacement or refund options.
- If a return is necessary, we'll provide a return label. Please note that a fee for return shipping may be deducted from your refund
- Once we receive and inspect the returned item, we'll process your refund or send a replacement
- Refunds typically appear in your account within 5-10 business days
We strive to ensure your satisfaction with our products. If you have any questions about this process or need further assistance, please don't hesitate to contact our support team. We're committed to resolving any issues you may experience with your Ascrono products.