Returning a Product within the 30-day WindowUpdated 8 months ago

Before initiating a return, please refer to our Return Policy.

If you need to return an Ascrono item, please follow these steps to ensure a smooth return process.

1. Initiating the Return:
   
   
   • Contact our customer support team at [email protected] to inform us about your intention to return an item.
   • We'll provide you with specific return instructions based on your location.
     
     
2. Return Labels:
   
   
   • For US Orders: We can provide you with a return label for your convenience.
   • For Non-US Orders: Contact us for return instructions and the address of the nearest warehouse to your location.
     
     
3. Shipping Method:
   
   
   • Use a courier service that provides a tracking number to ensure that you can monitor the return shipment and we can track its arrival at our warehouse.
   • Pack the item securely to prevent any damage during transit. Include all original accessories, documentation, and packaging if possible.
     
     
4. Return Inspection:
   
   
   • Once we receive the returned item, our team will inspect it to ensure it's in good condition.
     
     
5. Refund Process:
   
   
   • After inspection, we'll process your return and issue a refund to your original payment method.
   • Please note that the entire return and refund process may take up to 14 days after we receive the returned item.
   • You'll receive a confirmation email once your refund has been processed.

We're committed to making your experience with Ascrono as smooth as possible, even when returning items. If you have any additional questions or need further clarification, please don't hesitate to contact us.