Connectivity Issues or Equipment Failures with Ascrono DockUpdated 8 months ago

If you're experiencing problems with your Ascrono dock, such as monitors randomly turning off or other connectivity issues, follow these steps:

1. Isolate the Issue:
   
   
   • Disconnect your MacBook from the Ascrono dock
   • Use your MacBook without the dock for a while
   • If the problem doesn't occur when the dock isn't in use, this may indicate a hardware issue with the dock itself
     
     
2. Contact Support:
   
   Our dedicated support team at [email protected] is here to help you resolve any issues with your Ascrono dock. When you reach out, please provide:
   • Your order number
   • The serial number of your Ascrono dock
   • Make and model of your monitors
   • Photos or videos describing the issue
   • Mention any troubleshooting steps you've already taken
     
     
3. Follow-up Steps:
   
   Based on the information you provide, our support team may:
   • Offer additional troubleshooting steps
   • Request further information or diagnostic tests
   • Initiate a replacement process if a hardware issue is confirmed

Remember, our goal is to ensure you have a seamless experience with your Ascrono dock. Don't hesitate to contact us at the first sign of any issues. We're committed to providing thorough assistance and finding a solution to any problems you might encounter.