If you're using a MacBook with Apple Silicon (M1, M2, or M3 chip) and experiencing issues with docks or adapters, it may be due to a security feature introduced in macOS Ventura and continued in Sonoma. Here's how to resolve this:. If you've followed
If your external monitor isn't working when your MacBook is closed (Clamshell mode), it's likely due to power requirements. Here's how to resolve this issue:. If you've followed these steps and still experience issues, please contact our technical su
If your Apple Studio Display isn't functioning correctly, try these steps:. If you continue to experience issues after these steps, please contact our technical support team for further assistance at [email protected].
If you're experiencing problems with the AUX/audio port on your adapter, follow these steps:. If you've followed these steps and still encounter issues, please contact our technical support team for further assistance at [email protected]. Be ready
Yes, the MagSafe charging port on our docks is intentionally designed to have some movement. Here's what you need to know:. If you have any other concerns about your dock's performance, please don't hesitate to contact our support team for assistance
If you're experiencing intermittent connection problems between your MacBook and Studio Display, follow these troubleshooting steps:. Remember, consistent connection issues may indicate a hardware problem with either the dock, the Studio Display, or
If your MacBook is unexpectedly entering sleep mode while connected to a docking station, consider the following troubleshooting steps:. If you continue to experience sleep mode issues after trying these steps, please contact our support team at supp
If you encounter challenges with the webcam and audio output while using the docking station, try these steps to resolve the issue:. These solutions will help you maintain full audio and video capabilities while using our docking stations with your M
If you notice the power light on your Ascrono dock is flickering, follow these troubleshooting steps:. Remember, a stable power connection is crucial for optimal performance of your Ascrono dock. If you're experiencing any other issues or have questi
If you're experiencing an issue where only one monitor is displaying while using an Ascrono docking station, follow these troubleshooting steps:. If you've tried these steps and are still experiencing issues with your multi-monitor setup, please cont
If you're experiencing problems with your Ascrono dock, such as monitors randomly turning off or other connectivity issues, follow these steps:. Remember, our goal is to ensure you have a seamless experience with your Ascrono dock. Don't hesitate to