Second Monitor not Displaying when MacBook is DockedUpdated 8 months ago

If you're experiencing an issue where only one monitor is displaying while using an Ascrono docking station, follow these troubleshooting steps:

1. Check Cable Connections:
   
   
   • Ensure all cables are securely connected to both the monitors and the docking station
   • Try unplugging and re-plugging each cable to ensure a solid connection
     
     
2. Verify Monitor Power:
   
   
   • Confirm that all monitors are powered on
   • Check that the power cables for each monitor are properly connected
     
     
3. Update Display Settings:
   
   
   • On your Mac, go to "System Preferences" > "Displays"
   • Look for the "Detect Displays" button and click it
   • If you don't see this button, hold the Option key while clicking "Scaled" to reveal it
     
     
4. Check Display Arrangement:
   
   
   • In the same Displays menu, click on the "Arrangement" tab
   • Ensure that the boxes representing your displays are not stacked on top of each other
     
     
5. Update Software:
   
   
   • Make sure your MacBook's operating system is up to date
     
     
6. Test Monitors Individually:
   
   
   • Connect each monitor to your MacBook directly (without the dock) to ensure they're functioning properly
     
     
7. Restart Your System:
   
   
   • Sometimes, a simple restart of your MacBook can resolve display issues

If you've tried these steps and are still experiencing issues with your multi-monitor setup, please contact our support team at [email protected]. We're here to help ensure you get the most out of your Ascrono product.

Remember, some older MacBook models may have limitations on the number of external displays they can support. Check your MacBook's specifications to confirm its multi-display capabilities.