MacBook Goes Into Sleep Mode when DockedUpdated 8 months ago

If your MacBook is unexpectedly entering sleep mode while connected to a docking station, consider the following troubleshooting steps:

1. Ensure Proper Power Connection:
   
   
   • Always keep your MacBook connected to a power source when using a docking station, especially in closed-lid mode.
   • Check that the power cable is securely connected to both the docking station and the power outlet.
   • If your docking station doesn't provide power, connect the MacBook's charger directly to the laptop.
     
     
2. Adjust macOS Sleep Settings:
   
   For macOS Ventura and later:
   • Go to Apple menu > System Settings > Lock Screen
   • Set "Turn display off on battery when inactive" to a longer duration
   • Go to Apple menu > System Settings > Battery
   • Click on "Options" next to "Low Power Mode"
   • Ensure "Turn display off on power adapter when inactive" is set to a longer duration
     
     For earlier macOS versions:
   • Go to Apple menu > System Preferences > Battery
   • Select "Power Adapter" from the left sidebar
   • Adjust "Turn display off after" to a longer duration
   • Uncheck "Put hard disks to sleep when possible" and "Enable Power Nap"
     
     
3. Check Energy Saver Settings:
   
   
   • In System Settings or System Preferences, look for "Energy Saver" or "Battery" settings
   • Disable "Put hard disks to sleep when possible" and "Enable Power Nap" while on power adapter
     
     
4. Verify Display Settings:
   
   
   • Go to Apple menu > System Settings > Displays
   • Ensure "Prevent automatic sleeping on power adapter when the display is off" is checked
     
     
5. Update macOS and Docking Station Firmware:
   
   
   • Keep your macOS and docking station firmware up to date to ensure compatibility and resolve known issues
     
     
6. Check for Interfering Applications:
   
   
   • Some third-party apps can affect sleep behavior. Try disconnecting unnecessary peripherals and closing unused apps to isolate the issue
     
     
7. Test Without the Docking Station:
   
   
   • If the issue persists, try using your MacBook without the docking station to determine if it's a hardware-specific problem
     
     
8. Check for Hardware Issues:
   
   
   • Ensure the docking station and all cables are functioning correctly
   • Try a different port on your MacBook if available

If you continue to experience sleep mode issues after trying these steps, please contact our support team at [email protected]. Provide details about your MacBook model, macOS version, docking station model, and a description of the sleep behavior you're experiencing. We're here to help you resolve any persistent issues and ensure optimal performance of your setup.