Connection Issues Between MacBook and Studio DisplayUpdated 9 months ago

If you're experiencing intermittent connection problems between your MacBook and Studio Display, follow these troubleshooting steps:

1. Gather Information:
   
   
   • Check the serial number at the bottom of your dock.
   • Note your current macOS version.
   • You'll need this information if you contact support.
     
     
2. Allow Accessories to Connect:
   
   a. Go to Apple menu > System Settings > Privacy & Security.
   b. Scroll down to "Allow accessories to connect".
   c. Click the pop-up menu and select "Always".
   d. Restart your MacBook and test the connection again.
   
   You may also refer to the article "Why aren't my dock or adapters working with my MacBook?" in our help center for instructions.
   
   
3. Update Studio Display Firmware:
   
   Check current firmware:
   • Hold Option key > Apple menu > System Information > Graphics/Displays.
   • Look for "Display Firmware Version" in the Studio Display section.
     
     Update if necessary: 
   • Go to Apple menu > System Settings > General > Software Update.
   • If an update is available, click "Update Now".
   • Follow on-screen instructions to complete the update.
     
     After updating:
   • Unplug the Studio Display from power for at least 30 seconds.
   • Reconnect and test if the issue persists.
     
     
4. Check Connections:
   
   
   • Ensure all cables are securely connected.
   • Try using a different Thunderbolt port on your MacBook.
   • If possible, test with a different Thunderbolt cable.
     
     
5. Restart Devices:
   
   
   • Restart both your MacBook and Studio Display.
   • For the Studio Display, unplug it from power for 30 seconds before reconnecting.
     
     
6. Check for Interference:
   
   
   • Move any potential sources of electromagnetic interference away from your setup.
     
     
7. Contact Support:
   
   If issues persist after trying these steps:
   • Email support@ascrono.com with:
     • Your dock's serial number
     • Your macOS version
     • A detailed description of the issue
     • Any error messages you've encountered
   • Our team will assist you with further troubleshooting or potential hardware checks.

Remember, consistent connection issues may indicate a hardware problem with either the dock, the Studio Display, or your MacBook. Our support team is ready to help diagnose and resolve any persistent issues.