External Monitor Not Working with MacBook in Clamshell ModeUpdated 8 months ago

If your external monitor isn't working when your MacBook is closed (Clamshell mode), it's likely due to power requirements. 

Here's how to resolve this issue:

1. Power requirement:
   
   Your MacBook must be powered to function in closed-lid mode.
   
   
2. Steps to follow:
   
   
   • Insert your MacBook to the docking station.
   • Connect your docking station to a power source.
   • Ensure the power cable is securely connected to both the docking station and the power outlet.
   • Connect your external monitor to the dock.
     
     
3. Troubleshooting:
   
   
   • If the monitor doesn't turn on immediately, try pressing a key on an external keyboard or moving an external mouse to wake the system.
   • Ensure your monitor is set to the correct input source.
     
     
4. Compatibility check:
   
   
   • Verify that your monitor is compatible with your MacBook model.
   • Check if you need any additional adapters for proper connection.

If you've followed these steps and still experience issues, please contact our technical support team for further assistance at [email protected].

You may also refer to our instructions page for more information: www.ascrn.com/DS-instructions

Note: Always use Apple-certified or high-quality third-party charging accessories to ensure optimal performance and safety.