Wiggly or Loose MagSafe Port of the DockUpdated 8 months ago

Yes, the MagSafe charging port on our docks is intentionally designed to have some movement. 

Here's what you need to know:

1. Normal Design:
   
   
   • The "loose" or "wiggly" feel of the MagSafe port is intentional and not a defect.
   • This design accommodates variations in MagSafe port placement on MacBook devices manufactured since 2021.
   • The flexibility ensures compatibility across a wider range of MacBook models.
     
     
2. Purpose:
   
   
   • Without this flexibility, the dock might not work with some MacBook devices, even of the same model.
   • This design ensures a higher success rate in connecting and charging various MacBook models.
     
     
3. When to be concerned:
   
   While some movement is normal, certain issues may indicate a problem:
   • If your MacBook isn't charging at all
   • If the charging connection frequently cuts off during use
     
     
4. Troubleshooting steps:
   
   If you experience charging issues:
   a. Ensure the MagSafe connector is clean and free from debris.
   b. Try reconnecting the MagSafe cable to your MacBook.
   c. Check if the issue persists with a different MacBook (if available).
   
   
5. Reporting a problem:
   
   If you believe there's an issue beyond the normal flexibility, please:
   • Note the serial number on the bottom of your dock.
   • Record a video demonstrating the problem. We're specifically looking for:
     • The MagSafe LED turning off unexpectedly
     • The monitor losing connection when the MagSafe cable is moved
   • Email the serial number and video to [email protected]
     
     
6. Regular use:
   
   
   • During normal use, you shouldn't need to move or adjust the MagSafe connection frequently.
   • Once connected, it should maintain a stable charging connection.

If you have any other concerns about your dock's performance, please don't hesitate to contact our support team for assistance.