Flickering LED Light on Ascrono DockUpdated 8 months ago

If you notice the power light on your Ascrono dock is flickering, follow these troubleshooting steps:

1. Check MacBook Settings:
   
   
   • Open "System Preferences" on your MacBook
   • Navigate to "Privacy & Security"
   • Ensure that the option to allow accessories to connect is set to "Always"
     
     You may also refer to the article "Why aren't my dock or adapters working with my MacBook?" in our help center for detailed instructions.
     
     
2. Test Direct Connection:
   
   
   • Disconnect your MacBook from the Ascrono dock
   • Connect your monitor directly to your MacBook using the same adapter
   • Keep your MacBook's lid closed and the charger connected to simulate docked conditions
   • This step helps determine if the issue is with the dock or your MacBook
     
     
3. Seek Further Assistance:
   
   If the flickering persists after trying these steps, please contact our support team for additional help at [email protected]. We're committed to ensuring your Ascrono dock functions properly and will work with you to resolve any ongoing issues.
   
   

Remember, a stable power connection is crucial for optimal performance of your Ascrono dock. If you're experiencing any other issues or have questions, don't hesitate to reach out to our customer support team.